Returns & Refunds
FUNKO POP!VINYLS, VYNLS AND ANY OTHER FIGURES THAT ARE SHIPPED IN A OUTER BOX.
Any merchandise purchased from our site will be shipped by a third-party carrier. As a result, title and risk of loss or damage for such merchandise will pass to you upon our delivery to the carrier. All missing or damaged shipments or items must be reported within 15 days of receipt of item and must include photo documentation in the email submission. Damaged items will be reviewed by the support agent and, if applicable, a replacement will be issued only for damaged products and does not cover or include packaging of said products. Blemishes to packaging will not be considered as part of a damaged item. All replacements will be at the discretion of customer support. Please be aware of the following replacement limitations:
Funko, LLC ("Funko") have put a lot of resources into designing a box that is as awesome as the product inside. That said, the outer box is a shipping box and is not designed for display. It is designed to protect the inner contents during the shipping process, and we fully expect it (like all shipping boxes) to be subject to wear and tear in the shipping process. We are unable to offer replacements for any damaged shipping boxes.
We cannot control slight manufacturing variations and are not able to replace based on these variations, including but not limited to minor paint flaws or figure positioning. Blemishes to packaging will not be considered as part of a damaged figure.
Funko, LLC ("Funko") have designed the packaging to protect the collectibles inside, and they do not seal the boxes for this very reason. We encourage you to take your Pop! figures and other products out of the boxes to enjoy them! Even if you choose to keep your figures in the boxes, we are not able to replace packaging.
OTHER ITEMS (not including Funko Figures see above)
All missing or damaged shipments or items must be reported within 15 days of receipt of item and must include photo documentation in the email submission.
To be eligible for a return, your item must be unused and in the same condition that you received it. If possible, to be returned in the original packaging if you still have it, otherwise send packed well so to not get more damaged in transit.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not eligible for a return.
What is not covered? (ACCC website)
Businesses do not have to pay for damages or losses that:
- are not caused by their conduct, or their products
- relate to something independent of their business, after the goods left their control.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Sold as is and any imperfections may be in the description.
Exchanges (if applicable)
We only replace items if they are defective or damaged. This does not include the Outer Box as stated above. If you need to exchange it for the same item, send us an email at email@example.com and send your item to the address given.
To return your product, you should post your product back to Awesome Collectables. Please contact customer support for return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable if the item is found to not be faulty or Damaged by us.
- Seller Error: If we made a mistake, such as sending the wrong item, please contact us at firstname.lastname@example.org, within 7 days of receiving and we will begin processing your return and replacement at no additional cost to you. Images of incorrect product may be required prior to the replacement shipping.
- Defective items: If you receive an item with a manufacturer's defect, please contact us within 15 days of receiving your order to arrange for a replacement. Images are required and all replacements are subject to our customer service discretion.
- Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim.
Please email: email@example.com with photographs of the package and damaged contents. *Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes.
- Refused or Undeliverable Packages: Packages returned because of purchaser error, not keeping track of order as an email is sent with tracking information or refused delivery are subject to a restocking fee of up to 30% of the purchase price. Customers can contact their local postal service or our courier to arrange alternate delivery. Awesome Collectables is not responsible for any fees that are associated with this alternate delivery. Any item that had been sent out and returned to sender and we have had no contact from the customer for more than 60 days of receiving item will not get a refund, nor will we send it back. However, if within the 60 days if requested, item can be sent back at customers expense.
Please Note: Depending on where you live, the time it may take for your exchanged product to reach you, may vary.