FREQUENTLY ASKED QUESTIONS
- What payment method do you accept?
We accept Paypal Bank Deposit and Credit Cards as well as AfterPay & LayBuy.
Afterpay is available to Australians & New Zealand Citizens residing in either country only. However, we are hoping Afterpay will be available in USA as well.
LayBuy is available to Australia New Zealand and the UK.
When you are directed to Paypal website, you can choose to pay by logging in to your Paypal account or pay by credit card.
- What credit cards do you accept?
We accept VISA and Mastercard.
- How long does it take to confirm payment?
Awesome Collectables will only dispatch items when full payment is received. Payment generally takes 1-2 business days to process. In some exceptional cases, it could take up to 5 business days or more.
- Is Lay-by available?
Yes it is.
- Can I come to your warehouse to pay and pick up the item?
Unfortunately, all payment has to be made when you proceed to checkout on our website; as pick up is unavailable.
- Is the product cost inclusive of GST?
Yes. All product costs have included GST.
- Do you ship to international address?
Currently shipping to New Zealand, UK, Canada USA & Western Europe. Please message us if your wanting to buy and your country is not on the shipping list.
- How are the items delivered?
The item is shipped via Sendle, Australia Post, according to the size and weight of the item. A tracking number will also be updated to you after dispatch.
- Can I use my own delivery service?
We only use our nominated carrier for delivery.
- How can I cancel my order?
Please note: that we can not cancel your order once made, for change of mind or not willing to wait for pre-orders to be sent out, store credit may only be given at the discretion of the customer service. Refunds will only be given if we have made a mistake or unable to get stock. For example, if sold out by the Supplier.
Please talk to the sales team first if your not in agreement of this.
- How long does it takes to ship to my customers?
The estimated delivery time frames are:
- For customers in VIC, approximately 4 – 5 business days;
- For customers in NSW, SA, ACT, approximately 3 – 8 business days;
- For customers in QLD, NT WA and TAS, approximately 7 – 10 business days.
Please Note: Some Country and Rural areas may take longer, this can be up to 15 to 18 business days.
- Standard Air to USA 8-12 business days
- Standard Air to UK 8-12 business days
- Standard Air to NZ 5 business days
- Standard Air to Canada 10-14 business days
- Standard Air Shipping to Western Europe 12-18 days
- Express Post Via Australia Post for Orders over 36 pops. Please ask for special price.
- Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 4-5 business days after receipt of cleared payment).
- We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
- When will the item be dispatched?
Most items will be dispatched within 4-5 Business days after full payment is received. Pre-Orders will be dispatched as soon as we have received them from the supplier.
- Where can I find the delivery information?
Tracking information will be emailed to you.
However, it is the customers responsibility to track their item and pick up item/s if your unavailable to take delivery of said item/s. It is not the responsibility of Awesome Collectables if the postal service has not provided you with a card to say they have tried to deliver. Returns to sender can take up to 4 months to be received, if sent overseas less time if coming from a domestic postal service and no refunds or replacement will be given. If the customer is wanting to have the item sent back, shipping price will need to be paid.
At Awesome Collectables, we take pride in ensuring that your goods have been carefully picked and are packed with care, this is to ensure that your item is not only of the highest possible quality, but that it arrives safely at your nominated delivery address.We know the importance of buying mint condition collectables and will do our very best we possibly can to ensure they remain that way from us to you. However, some boxes may come with minor imperfections/damage and can not be returned for a refund. Read Refunds and Returns page. Once you have clicked on the button at checkout for the T & C page you have agreed with all Terms and Conditions set out on the website.
Sometimes items do become damaged in transit which unfortunately it is not the fault of Awesome Collectables and a claim must be directed to the courier service and it is advised to take out shipping insurance which is available in the cart at checkout.
**Please note: A minor packaging flaw that doesn't affect the Pop itself is not considered a defect or damage and is not subject to a return, refund or replacement box. Please see Refunds and Returns page.
If there is some form of manufacturing defect thereby making the goods unfit for their intended purpose, please contact us and we will be able to help you with your claim. Contact us within 7 business days of receiving your item. However, special conditions apply.
Photos must be sent to the sales team so to assess what the fault is and the item must sent back in same packaging that was used when sent out to you.
- What should I do if there is a part missing?
Please confirm that you have checked the packaging very thoroughly as the small components might become loose during the shipping. If there is a part missing, please contact us immediately so that we can offer our assistance.
- Refund and replacement
Refund and replacement generally take up to 4 working days to process, and will notify you right after it has been processed. Please see our Returns and Refunds page before contacting us.
A refund or replacement will not be provided if products are being misused and/or mishandled.